If a credit card payment fails for a booking from Booking.com, you can mark the card as invalid. This will alert Booking.com to the invalid card details and Booking.com will request that the guest provide new credit card details.
The 'Invalid CC' button is available on both the Booking Details and the Booking & Payment Status of a booking.
Mark the card details as invalid
Open the Booking Details.
Click on the booking to open the Booking Details.
Click on 'Invalid CC'
Click the 'Invalid CC' button on the Account panel of the Booking Details.
Confirm your action by clicking 'Yes' on the confirmation pop-up.
A confirmation pop-up will display momentarily.
Once reported, note that the 'Invalid CC' button will update to 'Invalid Card reported'.
The button will then be inactive.
What happens next?
Booking.com will provide the guest with either:
- 24 hours to provide alternative credit card details - if the arrival date is more than 48 hours away
OR - 4 hours to provide alternative credit card details - if the arrival date within 48 hours
Once the period has passed, if the guest has not provided new credit card details, a 'Cancel on Booking.com' button will become available.
Information on this is available in our tutorial, How to cancel a Booking.com booking due to an invalid credit card.
The guest will receive an email from Booking.com similar* to the below
This will generally provide all the specifics, including
- the duration of time the guest has to update the new credit card details,
- that the property may cancel once the time period has lapsed, and
- a link for the guest to update the credit card details.
*NightsBridge cannot guarantee that Booking.com will not change the text or format used to displayed or communicate this information
OR
Open the Booking and Payment Status page for the respective booking.
Guidance on how to access this page is available here
Click on 'Invalid CC'
Go to 'Payment Transactions'.
- Click on the 'Invalid CC' button to mark card details as invalid.
The button will be available from the date of booking, until the end of the arrival date.
Confirm your choice
A pop-up will appear.
- Click 'Yes' to confirm your action.
A pop-up window will appear to alert you if Booking.com has been successfully notified that the booking was made with invalid credit card details.
The booking will be reported to Booking.com as having invalid credit card details
Once reported, note that the 'Invalid CC' button will update to 'Invalid CC reported'.
The button will then be inactive.
What happens next?
Booking.com will provide the guest with either:
- 24 hours to provide alternative credit card details - if the arrival date is more than 48 hours away
OR - 4 hours to provide alternative credit card details - if the arrival date within 48 hours
Once the period has passed, if the guest has not provided new credit card details, a 'Cancel on Booking.com' button will become available.
Information on this is available in our tutorial, How to cancel a Booking.com booking due to an invalid credit card.
The guest will receive email communication from Booking.com similar* to the below
This will generally provide all the specifics, including
- the duration of time the guest has to update the new credit card details,
- that the property may cancel once the time period has lapsed, and
- a link for the guest to update the credit card details.
In addition, Booking.com will send the guest a follow-up email with an updated remaining time frame - should they not yet have provided new credit card details.
*NightsBridge cannot guarantee that Booking.com will not change the text or format used to displayed or communicate this information