If you receive a booking via phone or email, enter it in your NightsBridge Calendar, then Synchronise to send it to us.
Synchronising is important to keep your availability up-to-date and to make sure that your software is working correctly. When you add add a booking, click "Synchronise" directly afterwards to send that booking to NightsBridge. That will ensure that you don't get double bookings from any other online sites.
It is important to ALWAYS synchronise after adding, cancelling or editing bookings.
No new bookings? Then synch at least once a week so we know your system is up and running.
Click on the Synchronisation button on your NightsBridge calendar.
Click on the Synchronisation button. You will find this on the bottom right-hand side of your NightsBridge Calendar.
Click on Start Synchronisation.
A pop-up will appear on your screen asking you if you are ready to begin synchronisation. Click on Start Synchronisation.
A message will come up saying that the synchronisation was successful.
If it does not bring up the 'Synchronisation successful' message, but it brings up an error message then please call our support team on (021) 790 9910 to assist you.
Want to double check that your availability is synchronised and up-to-date?
You can double-check by either going to your Owner's Login on www.nightsbridge.co.za or to your NightsBridge Booking Form on your website, to check that your availability corresponds. Use the arriving and leaving dates to search for specific periods of time.
Frequently asked questions on NightsBridge synchronisation
Can I cancel a booking in my calendar before I receive a notification from NightsBridge that the booking has been cancelled on the extranet?
NO! If you cancel the booking in your system before it is cancelled on the extranet, an additional room will become available on the extranet i.e. their inventory will be increase by 1 (or whatever number of rooms) in that room type. When the extranet then cancels the booking, another room will become available on the extranet since the inventory was auto-replenished. As a result, your property will be showing more rooms available on the extranet.
Why must I synchronise my calendar after cancelling the extranet booking and before entering a new booking?
If you simply cancel the extranet booking and enter a new booking without synchronising, there is no change in the number of rooms available in that room type for that date. Since the inventory number on the calendar is exactly the same from the previous sync, we have nothing to update on the extranet and the inventory number will remain the same on the extranet.
Why does the inventory not update on the extranet if I have synced a couple of times after entering the new booking without following the auto-replenish process?
We will only update the availability on an extranet if there is a change in availability/inventory on the property's calendar. Since the number of rooms remained the same in the room type when you processed the cancellation (auto-replenish not followed), nothing will be updated on the extranet, regardless of how many times they sync.