NightsBridge Support can virtually assist you by remotely accessing your computer with your permission.
This connection will allow NightsBridge Support to temporarily see your screen and virtually control your keyboard and mouse.
This information will guide you on downloading and using the remote desktop application, AnyDesk.
Go to 'Remote Access'
On Home, click 'Remote Access' under the heading Help.
Download AnyDesk
If you already have the application, you don't need to download this again.
Select 'AnyDesk for Windows' or 'AnyDesk for Mac' depending on your computers operating system.
Once clicked, the application will download.
Downloads may automatically added to a downloads folder on your device or your browser may ask you where you would like to save a dowload.
You may see a pop-up message which telling you that the browser is blocking the site from opening a pop-up window.
Allow this pop-up.
Our team has made sure that AnyDesk is safe to download and use.
Installing AnyDesk
Follow the prompts on your computer and complete the software installation.
Additional support for Mac users
How you install AnyDesk varies depending on whether you use Mac or Windows.
Information on the required security permissions for macOS is available here.
General AnyDesk support and information is available on the the AnyDesk Help Center.
Connecting to NightsBridge Support
Before sharing computer access -
When sharing your screen with anyone, it's recommended to minimise or close any unneeded or personal information before accepting a connection.
Provide the consultant with the AnyDesk Address
Once opened, AnyDesk will display your address.
Provide this address to the consultant.
This will be used to request the connection to your computer.
Here is an example of AnyDesk and how your address is displayed.
Both the 9-digit numeric address, and the alpha-numeric address below it, function as your AnyDesk address. Either of these can be provided to the consultant.
Receive & accept the connection request
The consultant will use the AnyDesk address to request a connection with your computer.
A pop-up will appear on your screen informing you of the connection request.
Click on 'Accept'
Once accepted, the consultant will be able to see your screen and control your keyboard and mouse.
Please note that once connected, only one user (you or the consultant) can control the keyboard or mouse at any given time.
Using the keyboard or mouse while the consultant is virtually assisting you will interrupt their ability to use the keyboard and/or mouse.
Disconnect once done
Once done, click on 'Disconnect' to end the connection.
The consultant will no longer have access once you have disconnected.
Once disconnected, access can only be grated again by accepting a new connection request. AnyDesk will not permit a connection without someone accepting it first.