NightsBridge V6 Tutorials

How does Smart Flex Reservations work on Booking.com?

Smart Flex Reservations is an opportunity available on Booking.com that adds a level of guaranteed payment to your property if a guests cancel their booking within a certain time frame.

Please look at Smart Flex Reservations on Booking.com's partner help centre for more information on how these bookings work.

What is Smart Flex?

  • Booking.com offers Smart Flex to guests with a low likelihood to cancel. If a guest cancels, then Booking.com looks for a replacement booking. If  Booking.com can’t find a replacement booking, they’ll compensate you for these nights.
  • Booking.com automatically opts you into Smart Flex.
  • The Smart Flex option can be found under your Opportunity tab within your Booking.com extranet login.

How can you tell that a booking is a Smart Flex booking?

  • You can identify Smart Flex reservations by checking the cancellation policy field or the comments and remarks area in the booking on Booking.com

How do Smart Flex bookings work?

  • A guest that books on a Smart Flex policy has a free cancellation period based a certain number of days before arrival.
  • The number of days prior arrival for free cancellation is based on your policies set up on Booking.com.

What happens if a guest cancels before the free cancellation expires on a Smart Flex booking?

  • If the guest cancels before this free period expires, Smart Flex activates. Booking.com start looking for a replacement booking. This guarantee will only remain as long as the room remains open and bookable.
  • If Booking.com can't find a replacement, they will compensate you for the number of cancelled nights.

What happens if a guest cancels after the free cancellation expires on a Smart Flex booking?

  • If a Smart Flex booking is cancelled after the free cancellation period expires, a modification of card details is triggered and an email notification sent to you.
  • This modification could either be the activation of the virtual card or the guest's card details becoming available to you.
  • The instructions on the modification email will clarify whether it is a virtual card or guest card.
  • Follow the same process for cancellation as you would for any other booking.
Previous Article Why can my guest not find availability on Booking.com when they should be able to?
Next Article Booking.com payment options