A list of payment transactions processed via NightsBridge Pay, along with the status of each transaction is available on NightsBridge.
The transaction status helps you see if the payment was successful or not. It also helps you track when the payment was done.
1. Head to Payments
Log into NightsBridge HOME and click the Payments & Invoices tile on your main screen.
This opens up a list of your transactions for the current month. If you need to look back at earlier payments or filter by a specific status, you can easily adjust your view using the month and status drop-down menus.
2. Understand your payment statuses
When a guest payment processes successfully through NightsBridge Pay, it moves through a few clear stages before landing safely in your bank account:
| Status | Definition |
|---|---|
| Waiting on Authorisation | This is the default status for every successful transaction. This status means we are waiting to add the payment to the next payment batch into your bank account. Please keep track of transactions on the 'Waiting' status. This transaction could update to a 'Hold' status and is not guaranteed to be paid into your bank account. 💡 A Quick Note on Waiting Status: Keep a gentle eye on transactions with this status, as they can occasionally move to 'Hold' if additional verification is needed |
| Authorised | The payment has been locked into the next payout batch for your bank account. |
| Paid | The money has been paid into your bank account. |
What about other payment statuses?
| Status | Definition |
|---|---|
| Hold | The payment is temporarily on hold. This can happen for high-value bookings, when supporting documents are required to authorize the transaction, or if a reservation was cancelled. |
| Disputed | The cardholder has disputed the charge with their bank. This usually indicates that the person who made the booking might be different from the card owner. |
| Reversed | The payment reversal or refund has been processed. Most payment gateways process reversals directly inside NightsBridgeThe reversal was processed - with the exception of DPO (Direct Pay Online). |
| No Status | This could indicate a number of issues:
|
Using an alternative payment gateway?
If you use an alternative payment gateway rather than NightsBridge Pay, your system will show a 'Success?' message, and full transaction details can be tracked in your gateway's back-office portal
3. Know when your payouts arrive
We process payouts 2 days from the date the payment was processed. Here is a handy quick-reference calendar for when you can expect your funds:
- Payments processed on Monday arrive on Wednesday.
- Payments processed on Tuesday arrive on Thursday.
- Payments processed on Wednesday arrive on Friday.
- Payments processed on Thursday and Friday arrive on Monday.
- Payments processed on Saturday arrive on Monday.
- Payments processed on Sunday arrive on Tuesday.
Bank Processing Times: We pay out from our Netcash account. If you bank with a different bank, it may take a few extra days to clear in your account. Public holidays may also affect your payout days.
4. Exporting your payment data for easy reconciliation
If you are doing your monthly bookkeeping or balancing your accounts, you can export your transaction list straight to an Excel spreadsheet. Simply click the Excel button on the screen to download your report.
If you have not received your pay out, take a look at Why have I not received my pay out from NightsBridge for a booking