Making sure each of your NightsBridge users has a unique user login is the Best Practice! With individual users the details are tracked, giving you access to tracked user activities like who made changes to a booking. Each user login is assigned to a specific user group, this gives you better control over who can access the system and what actions they’re allowed to perform, without needing to share passwords.
1. Do you need a new User Group?
A user group must be assigned to each user login. You'll be able to select from two system default user groups, any user groups you've previously created, or if you need to create a new user group, do that first.
- Our article on How to add a User Group will help you complete this.
2. Head over to Users & Security
Users can only be added when logged in with the Admin user and password.
Select Users & Security from your Property Menu.
3. Add your new user
Click on the + Add User button.
Choose a User Group from the drop-down menu to give your staff member the right level of access.
If you haven't created any custom groups yet, don't worry. You don't have to take a detour to build them from scratch. We’ve already set up two default options for you:
- All Permissions: Great for managers or senior staff who need full access to rates, reports, and settings.
- Some Permissions: Perfect for front desk or reception staff who just need to view the calendar, check guests in, and make basic booking updates.
If you do want to create a highly specific group of your own, you can easily do that first using our How to add a User Group guide.
Fill in the required details and create a password for your staff member.
- Make sure the password is unique - each user must have a different password.
- The password should be 6 characters or longer.
Add an email address and cell phone number. You are welcome to use either individual contact details or shared ones. Just make sure whoever is logging in has quick access to that phone or inbox to retrieve their secure OTP code.
Yes, you can share contact details! Multiple team members can use the exact same cell phone number or email address. This is incredibly handy if you want login alerts or system notifications to go straight to a shared team space, like your reception desk, front office, or a general inbox (like info@).
4. Give it a quick test
Once that's all saved, to check that the newly created details work, sign in using your property's BBID number and the new password.