There could be a few possible reasons that you are not receiving or finding the emails we send to your Inbox.
- Your email address could be incorrect in your NightsBridge setup.
- Your email storage could be full.
- Our emails could be filtered into another folder such as Spam, Trash or others.
- Emails from our domain might be blocked by your email service provider.
Check that the security one-time management email addresses have been added correctly.
- Make sure your email storage is not full. You will not receive emails at all from any provider if you have no space.
- Check all your email folders to see if our emails have been allocated to any folders.
Check for the last email you received from NightsBridge so you can provide this to your email service provider.
Request that they check if NightsBridge has been blocked on their side and request them to whitelist:
- all emails from @nightsbridge.com
- all emails from @nightsbridge.co.za
We also recommend whitlisting these email address specifically as they communicate important information and updates:
Whitelist both the .com and .co.za versions of a NightsBridge email address.
If you are still not receiving our emails, please call us so we can take a look at this with you.
That's it! You're done!