A list of payment transactions processed via NightsBridge Pay, along with the status of each transaction is available on NightsBridge.
The transaction status helps you track the progress of a payment and will indicate whether the payment made was successful or if an error occurred.
Navigate to Payments
You can reach the Payments page in two ways.
- Click on the 'Payments & Invoices' tile on Home, or
- select 'Payments' from the Main Menu
View the transactions and their statuses
A list of transactions for the current month will be displayed.
Transactions can be filtered by status.
You can find step-by-step guidance by searching our tutorials for 'How to filter payment transaction statuses'.
Status definitions
This is the order of how we pay out a transaction:
| Status | Definition |
|---|---|
| Waiting on Authorisation | The payment was successful and is waiting to be authorised. Authorisation can take up to 72 working hours. Please keep track of transactions on the 'Waiting' status. This transaction could update to a 'Hold' status and is not guaranteed to be authorised. |
| Authorised | The payment has been authorised and will be included in the next payment batch. Once a transaction shows 'Authorised', the payment will be made to you at 12:00 (midday) on weekdays (Monday to Friday), excluding public holidays. |
| Paid | The funds have been paid to your bank account. The timing of when the funds reflect in your bank account is dependent on which bank you use. |
Other status definitions
| Status | Definition |
|---|---|
| Hold | The payment is on hold. This could be due to a high-value transaction, a transaction where documents are required to authorise the transaction, or if the booking that was cancelled via the booking channel or manually by the property. |
| Disputed | This means the cardholder has disputed the transaction with their bank. This could indicate that the cardholder is not the person who made the booking. |
| Reversed | The reversal was processed. With the exception of DPO (Direct Pay Online), all other payment gateways are able to process reversals directly via NightsBridge. |
| No Status | This could indicate a number of issues:
|
We pay out transactions 2 days from the date the payment was processed.
Transactions processed on:
- Monday- paid Wednesday
- Tuesday- paid Thursday
- Wednesday- paid Friday
- Thursday and Friday- paid Monday.
We pay from our Nedbank account. If you bank with another bank, it may take a few days to clear in your bank account.
Using an alternative payment gateway?
- Payments done via NightsBridge Pay can be tracked via the Payments page on NightsBridge.
- Transactions can be tracked in the back office of the payment system you are using.
- Certain payment statuses may not display.
Export the information to Excel
This information can be exported to an Excel spreadsheet to assist when reconciling.
- Click on the 'Excel' button to export the information.
