When a same-day arrival booking is made and card payment is processed, an email will be sent to alert you of the booking.
This tutorial will inform you of what to review when you receive this email.
Booking criteria:
• Bookings made on the arrival date,
• and paid by credit card when booked
Alert reason:
• These bookings tend to have a higher risk of leading to charge-backs.
If a payment has failed, please make sure you arrange payment before the guest checks in. NightsBridge cannot help getting payment for a failed transaction. You can follow these steps and make sure to generate a 3D secure link to send to your guest for payment.
Here is an example of the email sent from [email protected] as an alert to a same-day arrival booking:
Checks to do as extra measures
The email includes information on a few checks you can do to help spot potential credit card fraud and avoid transaction charge-backs.
Tutorials providing more details are available as well.
Here are some links to guide you:
If you need to resend the PayBridge transaction slip to yourself, follow the steps in this tutorial.
Still need help?
Please contact NightsBridge as soon as possible if you need assistance with a suspicious payment.
You can find our contact details on the contact section of our website: https://site.nightsbridge.com/contact/.