LekkeSlaap offers Quote and Auto-Quoted enquiries which are made via NightsBridge as provisional bookings. You do not need to manually capture these enquiries. There is a validity period for guests to confirm and pay LekkeSlaap for the booking.
Auto-quote enquiries can not be turned off.
Is NightsBridge your PMS (Property Management System)?
Bookings will only be blocked on your NightsBridge calendar once a guest has either:
1. Provisionally confirmed (in the case of enquiries which have been quoted or auto-quoted enquiries)
OR
2. Paid for the booking (in the case of instant bookings)
When the guest makes an enquiry, LekkeSlaap will make a provisional booking with you via NightsBridge
- LekkeSlaap will make the booking via NightsBridge and the booking will be added to your calendar.
- Your NightsBridge booking notes will include a link to the current booking information on LekkeSlaap.
Here is how the notes display on your calendar:
- You will receive a notification from LekkeSlaap to let you know that a provisional booking has been made.
- Update the status of the booking as "Provisional" in NightsBridge.
- The notification includes the time period the guest has to confirm and pay for the booking to prevent it from being cancelled. This validity is based on the period you set in your LekkeSlaap settings. LekkeSlaap will apply their default validity of 3 days if you have not yet specified a time period.
The guest will either confirm and pay within the specified time period or not
- If the guest confirms and pays within the time period set on the enquiry, LekkeSlaap will update NightsBridge which in turn marks the booking as confirmed on your online calendar and adds the guests contact details as voucher details to the notes in the booking. Note, a voucher is not issued to you but rather used confirm the booking on your online calendar and to add the guest's details to the booking notes.
- Please change client details on the booking from LekkeSlaap's details to the guest's name, phone and email address.
- LekkeSlaap will also notify you via email that the booking is confirmed following their usual steps.
- If the guest does not confirm and pay within the time period set on the enquiry, LekkeSlaap will cancel the booking via NightsBridge. You will receive a cancellation email.
How to set your enquiry validity period
You set your enquiry validity period in your settings in LekkeSlaap:
- Log into LekkeSlaap.
- Select Defaults and Cancellations >> Quoting Default >> Validity Period.
- Choose your validity period.
- If you have not set a validity period, LekkeSlaap will use their default period of 3 days.
How rates work with booking enquiries
- LekkeSlaap rates for enquiries are RACK rates.
- If you have any queries on your rates for booking enquiries, please check directly with LekkeSlaap.
How to view your enquiries in your LekkeSlaap portal
You can view all your enquiries and bookings in the LekkeSlaap portal:
- Log into LekkeSlaap.
- Choose Enquiries and Bookings.
How child policies work with booking enquiries
- LekkeSlaap will not prevent guests from making enquiries about accommodating children, even if your NightsBridge is set to "Do not accept children".
- The reason for this is that you may be prepared to quote to take children during quiet periods.
Bookings will only be blocked on your NightsBridge calendar once a guest has either:
1. Provisionally confirmed (in the case of enquiries which have been quoted or auto-quoted enquiries)
OR
2. Paid for the booking (in the case of instant bookings)
When the guest makes an enquiry, LekkeSlaap will make a provisional booking with you via NightsBridge
- LekkeSlaap will make the booking via NightsBridge and the booking will be added to your calendar.
- The booking notes will include a link to the current booking information on LekkeSlaap. Copy and paste the link into your internet browser to view the booking progress.
- You will receive a notification from LekkeSlaap to let you know that a provisional booking has been made.
- Update the status of the booking as "Provisional" in your calendar.
- The notification includes the time period the guest has to confirm and pay for the booking to prevent it from being cancelled. This validity is based on the period you set in your LekkeSlaap settings. LekkeSlaap will apply their default validity of 3 days if you have not yet specified a time period.
The guest will either confirm and pay within the specified time period or not
- If the guest confirms and pays within the time period set on the enquiry, LekkeSlaap will update the booking notes with the guests contact details as voucher details. Please update the guest details in your calendar.
- Please look at our tutorials to find how to view the booking and payment status to view the updated booking notes.
- LekkeSlaap will also notify you via email that the booking is confirmed following their usual steps.
- If the guest does not confirm and pay within the time period set on the enquiry, LekkeSlaap will cancel the booking via NightsBridge. You will receive a cancellation email.
How to set your enquiry validity period
You set your enquiry validity period in your settings in LekkeSlaap:
- Log into LekkeSlaap.
- Select Defaults and Cancellations >> Quoting Default >> Validity Period.
- Choose your validity period.
- If you have not set a validity period, LekkeSlaap will use their default period of 3 days.
How rates work with booking enquiries
- LekkeSlaap rates for enquiries are RACK rates.
- If you have any queries on your rates for booking enquiries, please check directly with LekkeSlaap.
How to view your enquiries in your LekkeSlaap portal
You can view all your enquiries and bookings in the LekkeSlaap portal:
- Log into LekkeSlaap.
- Choose Enquiries and Bookings.
How child policies work with booking enquiries
- LekkeSlaap will not prevent guests from making enquiries about accommodating children, even if your NightsBridge is set to "Do not accept children".
- The reason for this is that you may be prepared to quote to take children during quiet periods.