The booking process with Club Travel Corporate has two steps. Once the agent has made the booking, Club Travel Corporate needs to approve it before the booking can be confirmed.
Agent makes a booking
- An agent makes a booking for accommodation and corporate allowances in the Club Travel Corporate system, NexCT.
- NightsBridge adds the booking to your PMS/Calendar.
- You will receive an email and SMS from NightsBridge to let you know about the booking.
Booking is confirmed or cancelled by Club Corporate Travel
- The booking will either be confirmed or cancelled by Club Corporate Travel within 24 hours of being made.
- If Club Travel Corporate has not issued a voucher within 24 hours of the booking being made, the property can cancel the booking.
- If the booking is made within 24 hours, the booking will be confirmed with a voucher within 4 hours. If no voucher is received the booking will auto-cancel.
- If the booking is made within 24 hours of arrival, you received a voucher, and the guest is a no-show, or the booking is made and cancelled within 24 hours of arrival, you may enforce your cancellation policy.
Although you may enforce your cancellation policy in the case of point 3 above, we do recommend properties be lenient with their cancellation policy for corporate bookings. This will encourage more corporates to make bookings at your property.
The booking is confirmed
- You will receive an email from Club Travel Corporate with a voucher.
- The voucher details will also appear in the booking notes.
- The status of the booking in NightsBridge will be changed to "confirmed".
The booking is cancelled
- You will receive an email and SMS from NightsBridge to tell you the booking has been cancelled.
- Depending on which PMS you are using, the booking will either be cancelled automatically or you will need to manually cancel it in NightsBridge.
The booking is made within 24 hours of arrival, you received a voucher, and the guest is a no-show, or the booking is made and cancelled within 24 hours of arrival
- The card will not swipe on the day of departure.
- Please email [email protected] to investigate what happened with this booking.
For booking related queries
- Club Corporate incl. Transnet – 087 351 5467
- Club Government (Rural and DFFE) – 076 602 4938