PayBridge 3D will allow your property to process only 3D Secure credit cards for bookings.
PayBridge 3D sends an authentication email to the guest when Booking.com send us non-3D credit cards to process on your behalf.
This requires the guest to authenticate the card and authorise the payment.
A non-3D booking is made on Booking.com.
- A guest will make a booking on Booking.com and enter their credit card details.
- At the time of the booking, the guest's credit card details will be captured but not processed.
- Booking.com will send the credit card details to NightsBridge, which will be stored securely in a vault.
- The guest will immediately be sent an email with a request to authenticate their card.
A 3D Secure transaction now needs to be approved.
- When the guest clicks on the authentication link in the email, they will be redirected to the Authentication Page.
- This page will include relevant information about the booking including the source and arrival and departure dates.
- When the guest clicks Continue, they will be redirected to their bank's authorisation page.
- The guest will provide authentication and authorises the payment either via an OTP or by logging into their banking app.
- Payment will then be processed on NightsBridge.
The guest attempts to authenticate the card - what could happen next?
Once the guest has attempted to authenticate their credit card, they will receive one of the following responses:
- Authentication Successful.
- Awesome! Nothing more to do here.
- 3D Secure process failed.
- The client may have had a time out, or entered their details incorrectly.
- They can re-attempt authentication on the same link up to three times.
- We will email you if the authentication fails after three attempts.
- Please contact the guest to discuss the problem and arrange alternative payment or re-issue the 3D secure payment link. Read our tutorial on how to generate a credit card link here: link.
- Your card is not enrolled for 3D security.
- In this case, the guest will have to ask their bank to issue a virtual card for the amount, or make a direct deposit to you.
- This is the email you will get if authentication is unsuccessful:
The guest does not attempt to authenticate the card - now what?
- We will email the guest for three days in a row to ask them to authenticate their card.
- If the guest has still not attempted to authenticate their card after all 3 request emails have been sent to them, the authentication link will no longer be valid.
- We will email you if no attempts at 3D authentication is done.
- Please contact the guest to discuss the problem and arrange alternative payment or re-issue the 3D secure payment link. Read our tutorial on how to generate a credit card link here: link.
- This is the email you will get if authentication has not been attempted:
