Guest plans change all the time, and keeping your calendar accurate is essential. Whether a guest transfers their reservation to a friend or someone else in their group is taking over the room, you can easily update the guest name on a booking directly from your Online Calendar - no matter where you are or what device you're using.
Here is a quick, stress-free guide to updating guest details when you're away from your office computer.
1. Log into the NightsBridge HOME
Open your web browser on any phone, tablet, or computer and sign in to your NightsBridge HOME account. You don't need to be sitting at your office computer or have any software installed to do this.
Need some guidance? Check our our guide, How to log into your NightsBridge Home.
2. Go to your Online Calendar
Once you are signed in, click on Go to Calendar to view your live calendar.
3. Open the Booking Details
Find and click on the reservation you need to update to open the Booking Details screen.
4. Click 'Change Guest'
Inside the Booking Details window, click the Change Guest button.
5. Check if they have stayed with you before
Before adding a brand-new guest profile, it is always a great idea to search for them first! Searching first keeps your client records beautifully neat and prevents you from accidentally creating duplicate guest profiles.
- Type the new guest's first name, surname, or company name into the search fields.
- If their name pops up in the list of results below, simply click on it to select them.
6. No matches? Add them as a new guest
If your search doesn't bring up any matches, don't worry at all — it simply means they are staying with you for the very first time!
Click the Add Client button.
Type in the new guest's details (such as their name, email address, and phone number).
Click Save.
7. Save and lock in your changes
You will now see that the guest details on your Booking Details screen have updated to the new person.
Simply click Save one last time to lock your changes in. That's it - you are all set!
What about your office calendar?
You can breathe easy knowing that your changes update automatically across the web. Connected booking channels receive the new availability details right away, and your office calendar will update as soon as your NightsBridge software is synchronised.
