Seeing different prices or availability for your property across different websites can be incredibly frustrating! If you have noticed that your rates on one booking platform aren't matching what guests see on another, you are not alone.
Here is a quick look at why this happens behind the scenes, and exactly how we can help you fix it.
Why do these mismatches happen?
When you connect to a major booking platform (like Booking.com, Expedia, or Agoda), they will often share your rates and availability with other partner websites, sometimes called meta-search sites (like TripAdvisor, Trivago, or Google Hotels), to help you get more visibility.
While we make absolutely sure that the correct, up-to-date information is sent from NightsBridge, those secondary partner websites control exactly how and when that information is displayed on their own pages. Sometimes, a partner site will hold onto older information for a little while before refreshing their system. This means there can sometimes be a delay between the accurate data we send and what your guests actually see.
"They told me to ask you for a refresh"
If you reach out to the website where the mismatch is happening, they might tell you to ask NightsBridge or your main booking channel to "refresh" the connection. Because there is usually no public button or form to do this, our team handles these requests for you by escalating the issue directly through our internal support channels.
How to report a mismatch so we can investigate:
To help us log a detailed case and get this sorted out for you as quickly as possible, we just need a few specific details:
Step 1: Take a screenshot. Grab a clear picture of exactly what is displaying incorrectly on the partner website.
Step 2: Tell us what it should be. Include a brief explanation of what the correct rate or availability is supposed to be.
Step 3: Log it with the main booking platform. Because your main booking channel (like Booking.com or Expedia) manages the direct feed to those secondary partner sites, it is always a great idea to report the mismatch directly to them, too! You can usually send them a quick message or log a report through their own partner dashboard or extranet.
Step 4: Send it our way! Email these details over to our support team, and we will take it from there.