This tutorial will assist you with dealing with a payment when you have entered the wrong amount.
Essentially, you will enter a negative payment to offset the difference. This way, your accounts will be correct when running reports, and the balance owing on the invoice will also be correct.
Open the NightsBridge calendar (PCBridge)
Click here for a tutorial explaining how to open the NightsBridge calendar (PCBridge).
Open the booking
Double-click on the specific booking to open the booking details window.
Click on "View invoice/payment details for this booking".
Click on the button with the calculator icon to open the account which the booking is linked to.
Click on Payments
The payment which has already been entered will be displayed
As you can see from this example, a Credit Card payment with the incorrect amount of R15000.00 has already been entered.
Click on Add Payment
Choose the date
Select the date which you want to enter the negative payment for - click on the drop-down arrow to open a mini calendar where you can choose the relevant date by clicking on it.
We recommend choosing the same date as the incorrect payment, so that it is easier to track in your reports.
Choose payment type
Select the payment type of the negative payment - click on the drop-down arrow to open a list of payment types and click on the relevant payment type to select it.
Choose the same type of payment as the previous incorrect payment which was entered.
Enter the payment as a negative amount
Enter the amount that you had originally captured for the wrong amount.
In this example, we received an actual payment of R1500.00 which was made via Credit Card on 10/10/2018, but we mistakenly entered the payment incorrectly as R15000.00.
Therefore, in order to correct the mistake, we need to enter the amount that was originally captured.
So, R15000.00 less R15000.00 = - 0 (ZERO)
Enter the payment reference
Indicate in the payment reference field that the negative payment is a correction for the original payment which was entered incorrectly.
Click on Save
Balance on account updated
The negative payment now appears in the list of payments received as a correction to the previous payment which was entered incorrectly, and the total of payments received and outstanding balance on the account has been updated accordingly.
You may now proceed with capturing the payment correctly.
If you need to know more about capturing payments, please click on the tutorial link here.