In this tutorial, we will explain how to move one 'leg' of a multi-room booking from the main account onto the guest's account.
This can happen when someone else (e.g. the person who made the multi-room booking) was originally set to pay for all of the guests' accommodation in all of the rooms, but plans have changed and now each guest will pay for their own accommodation in their own room.
This tutorial will guide you if an invoice has not yet been generated for the multi-room booking.
Click here for a tutorial explaining how to open the NightsBridge calendar (PCBridge).
Open the specific room in the multi-room booking
Double-click on the specific room in the multi-room booking to open the Booking Details window for that 'leg' of the booking.
Click on Split Booking
Click on Yes
That specific room of the multi-room booking will be split off into its own single-room booking
Ensure that the guest details have already been updated
Click on "View Invoice/Payment details for this booking"
Double click on the booking that you've just split off.
The booking that you need to double click on is normally the booking with the higher BK ID, or Booking ID.
Move the booking to a new account under a different client.
In this scenario, we will be moving booking to an invoice account under the Guest.
To read more about moving bookings to a new account under a different client, please click here.
Click on "Change who receives this invoice"
We will now be changing the client who we're going to be invoicing from the current client to another existing client.
Search for the guest that you'd like to invoice the booking to.
It's always best practice to try search for the client first before adding a new client to prevent duplications and issues with your statements.
If you want to know more about how to change the client you're invoicing, click here.
Double click on the client to select.
Create new account
If the client you've select already has open accounts, please have a look at this tutorial to see how to move the booking onto an existing account.
If the client does not have an existing account, you can then create a new account to move the booking onto.
Confirm move of item to new account.
Booking has now been moved to a new account under a different client.
