In this tutorial, we will explain how to move extras from the main account onto the guest's account, so that the guest will be responsible for paying for the extras, while someone else pays for the accommodation.
This tutorial will guide you if an invoice has already been generated for the booking and the extras were already included on the invoice for the accommodation. This can happen when a travel agent requests an invoice for only the accommodation portion of the booking and the extras were mistakenly included on that invoice instead of being invoiced separately to the guest's account.
Open the NightsBridge calendar
Open the booking
Double-click on the specific booking to open the Booking Details window.
Ensure that the guest details have already been updated
Click on "View Invoice/Payment details for this booking".
Click on the button with the calculator icon to open the account which the booking is linked to.
Click on Open Account (A/C)
Remember that if the account has already been invoiced, and you now want to make changes, a new invoice is required. This means that in order to move the extra to it's own account, you will first need to open the account which will credit note the original invoice.
Click on yes and then exit the account.
Click on the "Add Extra" button.
Double click the Extra that you would like to move to the guest account.
Change the extra to be invoiced to the Guest Account.
If you're not able to move the extra, it means that the account that it's associated to is either closed/invoiced or the extra is already on another account that is neither the "Main" nor the "Guest Account".
Save and then exit the Add Extras section.
The extra will now be moved to the Guest Account which will appear here:
A star will now show to tell you that there is another account associated to this booking.
Click to view the Guest Account.
