This tutorial will explain how to open an account which has been closed, either manually or with an invoice.
As soon as you open the account, a credit note will be issued to reverse the original invoice. Learn more about credit notes here.
Open the NightsBridge calendar (PCBridge)
Click here for a tutorial explaining how to open the NightsBridge calendar (PCBridge).
Open the booking
Double-click on the specific booking to open the Booking Details window.
Click on "View Invoice/Payment details for this booking"
Click on the button with the calculator icon to open the account which the booking is linked to.
Click on Open Account (A/C)
As soon as you open the account, a credit note will be issued to reverse the original invoice.
You will see in the video below that once the account has been opened, the invoice number will be cleared and credit noted.
Only once this has been done, you will be able to now make changes to this account.
Previous invoice will be credit noted and the account will be re-opened
Note: If there was an invoice generated, it will be cleared when you open the account and a new invoice number will be created when you generate the invoice again. You will need to issue a Credit Note on the old invoice so that your account records are correct. Please see our tutorial link below on issuing a Credit Note.