A double booking is when two or more bookings are made for the same room type, where a date overlaps.
A double booking will always have two or more bookings affected.
How do you know that you have a double booking?
- You will receive an email saying you have received a double booking
- When you open your system you will see a pop-up saying you have a double booking.
- Click on the x in the top right-hand corner to see your calendar.
What should you do if you have a double booking?
Find an alternative solution
- Use Concierge on within Partner Services on the Home page to find alternative accommodation for the guest if your property is located in South Africa.
- Do you have any properties near by that can accept your guest?
- Suggest the guest changes their booking to an available room and the different costs.
Get the guest to cancel their booking with the booking platform directly
- A guest needs to cancel their booking with the booking platform.
- If the guest cancels with the booking platform and you waiver the cancellation fees, the channel will not charge any commission.
If you need assistance with finding alternative accommodation
Please get hold of our Support team if you need additional help.